Naanyatha App is a mobile application developed by Japp Tech for HMWSSB with the aim of engaging citizens in the process of monitoring and improving the quality of water supply in Hyderabad. It is designed to involve consumers closely associated with water-related activities, such as NGOs, RWAs, SHGs, and social activists known as “Jala Mitra.” 
By capturing real-time feedback from consumers, the app enables them to actively participate in the journey of delivering safe and potable drinking water to the city’s population of over 1.30 crore people. The project arose from the need to enhance quality assurance, streamline reporting, and improve overall efficiency in water supply operations.
Client Background:
Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) is a key player in the water supply and sanitation industry, overseeing the water supply to over 1.30 crore people in Hyderabad. Challenges included ensuring water quality according to IS: 10500 standards, conducting extensive daily testing, and involving citizens in the water supply journey.
Project Goals and Objectives:
The primary goals of the project were to enhance water quality testing efficiency, streamline reporting processes, and improve overall water supply management. HMWSSB aimed to achieve a significant increase in the number of daily water quality tests being conducted daily, reduce testing time, and eliminate manual reporting methods.
Scope of Work:
The Naanyatha App’s functionalities include linemen updating supply status, timing, and quality. The app facilitates grievance management by automatically forwarding complaints to the Hyderabad Metropolitan Water Supply and Sewerage Board. A user-friendly reporting system enables departmental personnel to generate customized reports in various formats. Technologies involved included mobile app development platforms and tools for geotagging and advanced reporting system reporting.
Challenges Faced:
Challenges involved integrating real-time reporting from linemen, ensuring consumer engagement, and implementing an effective grievance management system which included optimizing the water quality testing process, reducing testing time, and transitioning from traditional reporting methods. The team addressed these challenges by designing a user-friendly app interface and streamlining the reporting and grievance resolution processes.
Solution Provided:
The solution involved developing a user-friendly mobile application with features like geotagging, efficient reporting, and automated report scheduling. The app revolutionized water quality testing productivity, reducing testing time, and streamlining reporting methods. The App serves as a transparent platform for real-time feedback from linemen and associated consumers. It streamlines reporting on water supply status, timing, and quality, automates grievance management, and encourages active consumer engagement. The app fosters collaboration between HMWSSB and citizens to improve water supply quality.
Technologies Used:
The development utilized mobile app development technologies, geotagging tools, and reporting functionalities. Specific programming languages and frameworks were employed to ensure seamless integration. The system is designed to handle real-time updates and automate complaint forwarding to the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB).
Development Process:
The Agile development methodology was adopted, allowing for iterative development and quick adaptation to evolving requirements. Project management tools facilitated efficient communication and collaboration within the development team.
Development Process:
The Agile development methodology was adopted, allowing for iterative development and quick adaptation to evolving requirements. Project management tools facilitated efficient communication and collaboration within the development team.
User Experience (UX) and Design:
The app prioritized a user-friendly interface, focusing on intuitive design principles.
UI considerations were made to enhance the overall user experience, making it easier for personnel to manage and optimize water supply effectively for users to provide real-time feedback. A user-friendly interface to encourage active participation from linemen and consumers.
Testing and Quality Assurance:
Comprehensive testing, including unit testing, integration testing, and user acceptance testing, was conducted. Quality assurance measures were implemented to ensure a bug-free application, to guarantee the app’s functionality and reliability and meeting the client’s requirements.
Results and Outcomes:
The Naanyatha App successfully increased transparency in water supply management. Linemen can provide real-time updates, grievances are promptly addressed, and the reporting system enables effective monitoring and optimization of water supply. Key performance indicators demonstrate improved overall water supply quality. The Naanyatha app achieved remarkable results, increasing the number of daily tests, reducing testing time by 60-70%, and streamlining reporting processes. Key performance indicators demonstrated the success of the project in optimizing water supply management.
Client Testimonials or Feedback:
Client feedback underscores satisfaction with the app’s functionality and its transformative impact on citizen engagement. Quotes emphasized the app’s role in fostering collaboration and transparency between HMWSSB and citizens.
“I am happy to provide a testimony for the mobile app development services Japp Tech has been providing. From the outset, I personally feel your professionalism, expertise, and attention to detail have been evident. The Naanyatha Mobile app not only meets our functional requirements but also boasts a user-friendly interface and seamless performance. Your team’s dedication, timely delivery, and effective communication throughout the project have been instrumental. I wholeheartedly recommend your services to anyone in need of a reliable and skilled mobile app development company. Thank you Japp Tech for surpassing our expectations and delivering an outstanding app that will undoubtedly propel Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) forward.”
Lessons Learned:
Reflection on the development process highlighted the importance of innovative solutions, efficient reporting structures, and the need for continuous improvement. Lessons learned will inform future projects, emphasizing adaptability and user-centric design.
Conclusion:
The Naanyatha App has successfully engaged citizens in water supply monitoring, improved transparency, and enhanced overall water quality in Hyderabad. Future plans may involve updates based on user feedback and technological advancements to further enhance citizen participation and water supply management.